Telehealth (Online Therapy)

During the  COVID-19 Crisis we are encouraging all clients to utilize telehealth to ensure the health and safety of all parties. See our COVID-19 crisis information here

Telehealth used to be a last option for clients who could not be present for a therapy session at a Wellspring location. The COVID-19 pandemic has changed the primary location for therapy sessions to Zoom sessions where the therapist and client can see each other and share information via screen shares. 78% of recently surveyed clients had their first experience with Telehealth with our Wellspring therapists in the last few weeks during COVID-19. 

Can telehealth be as effective as in person sessions? Of those surveyed, 100% said their sessions were either better than or as expected.

Here is what surprised them:

  • “Ease of use”

  • “I felt such a good connection”

  • “It (Telehealth) felt natural”

  • “I still feel seen/heard”

leone-venter-693463-unsplash.jpg
 

Who would benefit from telehealth therapy?

  • Current clients who normally come in for sessions but are out of town for school or work, such as college students.

  • "Techy" people who prefer to communicate through the cyber-world.

  • Out of town people who would like to be Wellspring clients.

  • Anyone living in Miami who can't bear fighting traffic to get to an appointment.

  • Individuals who want the option of additional privacy by not coming into an office.

 

How does it work?

  • Wellspring uses Zoom through InSync—our HIPAA compliant electronic medical records platform. Verify your system requirements.

  • The platform can be accessed on a variety of devices including smart phones, laptops, tablets, and desktops computers.

  • The program provides video screen sharing so you can see your therapist. It also allows you and your therapist can share documents.

  • Your appointment will be like any other appointment. The therapist will reserve your time slot just for you and will be sitting in one of our Wellspring offices during your session, just as if you were coming in person.

  • Here are some tips on Telehealth Etiquette from our blog.

 

Steps to an appointment:

  • Call the office to schedule your first appointment. 786-573-7010. You can also ask for us to call you by sending us an appointment request below. Either way, the first step is to speak in person with someone in our front office. He/she will help you determine the best therapist for your therapeutic needs and schedule, and will also discuss financial arrangements such as insurance. Together, you will schedule your first appointment with your therapist.

  • You will be provided access to a client portal in InSync with your own login and password through which you will interact with your therapist through Zoom.

  • Begin your process of healing.